OS Care Retainer: Keep your live AI system monitored and updated every month
Monitor the system, review audit logs, update models and prompts, and report monthly.
Billed monthly. The tier follows the system and the response time.
We reply within 24 working hours. No commitment.
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OS Care Retainer: 4 steps repeat every month to keep the system healthy
// problems we solve
Problems we often find.
Your system runs, but no one checks it. You learn about a problem from a customer.
Monitoring checks the system every working day. Each incident is logged with its time and cause, then it enters the monthly report.
A new version ships every week. You fear an upgrade will break a system that already works.
We read the release notes, test in a staging environment, take a backup, then update. We prepare a rollback before the upgrade.
Agent answers start to drift. No one has reviewed the prompt in a long time.
We review the activity log every month. We update the prompt and the model with your approval, then log the change.
When the system fails, you do not know who to contact.
1 WhatsApp channel takes your incident report, 1 named contact owns it on your side, and the quote states the response time for your tier.
// how it works
The steps we run.
Swipe the diagram sideways
System, contact, baseline
We record the systems to supervise, the contact for each problem, your needed response time, and the starting condition of each system. This list sets your tier.
Output: A care-scope document: systems, contacts, tier, and baseline.Monitor the activity log
We check system status, incidents, and the agent activity log. Findings that need your decision arrive with a proposed action.
Output: A weekly monitoring note plus a findings list.Update the model and the prompt
We test each version, model, and prompt update in a staging environment with a backup, then apply it after your approval. We log every change with its date and reason.
Output: The change list for the month, plus test results and the backup taken before the change.Monthly report
The report states incidents, the response time you received, changes applied, findings from the activity log, and the proposal for next month.
Output: A 3–6 page monthly PDF report.Respond by tier
You report by WhatsApp with a screenshot and the time of the event. We answer within the response time for your tier, restore the system, then write down the cause.
Output: An incident note: report time, response time, cause, action.// what you get
A clear scope. Useful handover.
Monitor the system, review audit logs, update models and prompts, and report monthly.
- System monitoring
- Audit-log review
- Model and prompt updates
- Monthly report
The deliverable: a monthly PDF report, 3–6 pages, covering incidents, response time, changes, and activity-log findings. You also get a checkable change list and 1 incident note per event.
// price and inclusions
What the price covers.
Billed monthly. The tier follows the system and the response time.
| Package | Price | Scope | When to pick |
|---|---|---|---|
| LiteGet a quotation | Stated in the offer (range IDR 6–25M / month) | System monitoring, a monthly activity-log review, and a monthly report. The quote states the change limit. | For 1 small system, where a next-business-day fix is enough. |
| StandardGet a quotation | Stated in the offer (range IDR 6–25M / month) | Everything in Lite, plus a scheduled model and prompt update. The quote states the change limit. | For several systems or OS modules your team uses every day. |
| PriorityGet a quotation | Stated in the offer (range IDR 6–25M / month) | Everything in Standard, plus the fastest response time and priority help. The quote states the limit. | For a system where an incident stops sales or customer service right away. |
| Included | Not included | Billed apart |
|---|---|---|
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Ground rules
- Revision: the quote states the change limit for prompts, models, and configuration per tier. A request beyond the limit gets a separate quote before work starts.
- Cancellation: we bill the retainer monthly in advance. You can stop it with a written notice 30 days before the next month. We do not refund a month already in progress.
- Data and access: you keep ownership of your systems, accounts, and data. Our access stays inside the agreed role. When the retainer ends, we revoke access and hand over the documentation.
- Warranty limit: we guarantee the response time stated in the quote for your tier. We do not guarantee an incident-free system. We log and escalate an incident caused by a server or a third-party vendor.
What we guarantee
- We answer your message within 24 hours on a working day.
- Accounts, code, and data stay in your name from day 1.
- Every handover includes a test report or written notes.
- No renewal fee to Rama Digital. You pay domain, hosting, and third-party subscriptions to the vendor directly.
- A fixed price on this page is the price we invoice. A "From" price becomes fixed in the written quotation you approve.
// is this for you
Good fit for
- Your system runs and needs monthly supervision.
- You want someone to answer when the system fails.
- You want a written monthly report.
Not a fit for
- Your system is not installed yet. Choose AI Agent Ops Install.
- You need a large new feature. Choose Web Application Development.
What you prepare
- A list of the systems to supervise.
- The name of the person we contact on a problem.
- The response time you need.
What the price excludes
- Changes beyond the limit of each service level.
- Server and third-party subscription fees.
How it differs: AI Agent Ops Install installs once, while OS Care Retainer supervises and updates every month.
// how this differs
Compare with other services.
| OS Care Retainer | AI Agent Ops Install | Web Application Development | |
|---|---|---|---|
| Duration | Monthly, with no end date | 1–2 weeks | 6–8 weeks |
| Price | IDR 6–25M per month | IDR 7.5–25M | From IDR 25M |
| Result | A running system stays supervised, updated, and reported on every month. | A new agent is ready to use, with an access limit, an activity log, and an SOP. | A new web application matches your workflow. |
| When to choose | Your system already runs and needs monthly care. | Your system is not installed yet and needs a 1-time setup. | You need a large feature or a new application, not care. |
// evidence and sources
Evidence we checked.
A Rama Digital article of 4 September 2026 (updated 6 September 2026) records that OpenClaw 2026.9.1 can roll back to the previous version. This happens when the doctor check fails after an update. The article also states that rollback is not a backup replacement. It advises a low-traffic canary instance first.
Rama Digital, "OpenClaw 2026.9.1 Rilis: Upgrade Bisa Rollback, Gateway Lebih Tahan Error, dan Approval Lebih Jelas"Read 12 September 2026A Rama Digital article of 5 September 2026 (updated 6 September 2026) records 7 incidents in 4 days on 1 multi-profile Hermes Agent 0.21.0 deployment. Of those, 2 tie to a repair command run while the gateway was still active. The advice is to stop the gateway and take a snapshot before maintenance.
Rama Digital, "Bug P1 Hermes Agent 0.21.0: Maintenance state.db saat Gateway Aktif Bisa Memicu Korupsi"Read 12 September 2026
- OpenClaw 2026.9.1 Rilis: Upgrade Bisa Rollback, Gateway Lebih Tahan Error, dan Approval Lebih Jelas (ID)
- Bug P1 Hermes Agent 0.21.0: Maintenance state.db saat Gateway Aktif Bisa Memicu Korupsi (ID)
- Checklist AI Agent Management: Role, Permission, Approval, Log, dan Monitoring (ID)
- OpenClaw 2026.8.2 Stable Rilis: Upgrade Lebih Aman, Linux Desktop, dan Bug Watch (ID)
Owner: Rama Digital team · Updated 12 September 2026
// definitions
Terms we use.
- Retainer
- A retainer is a monthly subscription for repeating work: monitoring, review, updates, and reporting. It carries a fixed monthly fee by tier, not a fee per incident.
- Activity log
- An activity log is the record of every action by an agent or a person inside the system: the time, the name, and the action. The monthly review reads this log to find a drifting answer or unusual access.
- Response time
- Response time is the gap between your incident report and our first answer. The quote states the figure for each tier.
- AI agent
- An AI agent is an AI program that runs a work step on its own, inside the limit you set. The retainer keeps that limit correct as the model, the prompt, and the version change. See in the glossary
FAQ
What is OS Care Retainer?
OS Care Retainer is a monthly care service for an AI system that already runs. The price is IDR 6–25M per month. The service monitors the system, reviews the activity log, updates the model and the prompt, then sends a report every month. Your tier, Lite, Standard, or Priority, follows the number of systems and the response time you need.
Which tiers exist and how do they differ?
3 tiers exist: Lite, Standard, and Priority. Lite covers monitoring, a monthly review, and a report for 1 small system. Standard adds a scheduled model and prompt update for several systems. Priority adds the fastest response time for a system where an incident stops sales right away. The quote states the exact change limit and figure for each tier.
What is the response time when the system fails?
The quote states the response time for each tier; this page does not list an hour figure. Priority gets the fastest response time. When the system fails, you report by WhatsApp with a screenshot and the time of the event. We answer within the response time for your tier, restore the system, then write down the cause in an incident note.
Are feature changes included?
Each tier carries a change limit for the prompt, the model, and the configuration, stated in the quote. A request inside the limit runs as part of the retainer. A request beyond the limit gets a separate quote before we start work. A large feature or a new application is not part of this retainer; that sits under Web Application Development.
How do you update versions without breaking the system?
We read the release notes, test the update in a staging environment, then take a backup before we apply it. The change waits for your approval, and we prepare a rollback first. Our article records that OpenClaw 2026.9.1 can return to the previous version when a check fails. It also records that 7 incidents hit 1 Hermes Agent 0.21.0 deployment tied to maintenance while the gateway stayed active.
How does OS Care Retainer differ from AI Agent Ops Install?
AI Agent Ops Install sets up an agent 1 time, with hardening, an access split, and an SOP. The price is IDR 7.5–25M for 1–2 weeks of work. OS Care Retainer cares for a system that already runs, every month. It monitors, reviews the activity log, updates the model and the prompt, then reports. The price is IDR 6–25M per month.
Can you care for a system installed by someone else?
Yes. The onboarding step, day 1–5, checks access, documentation, and the starting condition of each system, no matter who installed it. Your tier follows the result of that check. When we find an issue that needs a fix first, we write it down as a separate item. That item sits apart from the retainer scope, before monthly monitoring starts.
Can I stop the retainer?
Yes. Send a written notice 30 days before the next month, and the retainer stops at the start of that month. We do not refund a month already in progress. After the retainer stops, we revoke our access to your systems and accounts. We then hand over the documentation so another team can continue the work.
What does the monthly report contain?
The monthly report states the incidents that happened, the response time we reached, and the changes we applied. It also states findings from the activity-log review, and a proposal for the next month. The format is a 3–6 page PDF. You can check every change through the change list that comes with the report.
How do I start OS Care Retainer?
Send the list of systems to supervise, the name of your contact for a problem, and the response time you need. We reply within 24 working hours with a suggested tier and a written quote. Onboarding starts once you approve the quote and the tier.
// next step
A live system needs someone who checks it every month.
Send the list of systems to supervise and the response time you need. We reply within 24 working hours with a suggested tier and a written offer. Billed monthly, no long contract.
